Managing eBay orders
You can choose to import orders received on eBay into ShopWired (for management within your ShopWired account) by selecting yes for the setting labelled Import orders from eBay into ShopWired on the eBay app page.
ShopWired will only import orders from eBay where all of the products in the eBay order have a corresponding on ShopWired. This means that the product was listed on eBay from ShopWired or the eBay listing was imported into ShopWired. The connection between the ShopWired product and eBay listing must be live and active.
Order management overview
Orders imported from eBay are displayed on the Orders page within your ShopWired account alongside other standard orders.
- Orders imported from eBay into ShopWired will show the Payment method as
eBaywhen viewing the order - When you’ve dispatched an eBay order, ShopWired can automatically inform eBay about the status change of the order:
- Change the status of the order to
dispatched(or to the order status that corresponds to the shipped orders ) - Enter the name of the courier used to post the order to the customer into the eBay courier setting
- Enter the tracking number provided by the courier into the eBay courier setting
- When using the feature on product(s) in an order, the stock quantity of the product will be changed on both ShopWired and, if you have opted to send stock updates to eBay, to eBay:
- ShopWired sends the new (absolute) quantity to eBay of the product/variation and doesn’t simply 'return' the amount of stock in the order
- If the return stock feature is used on an order in ShopWired, consequent stock updates, as a result of changes to products on ShopWired linked to eBay listings, are only sent to eBay if your eBay settings in ShopWired are configured to send stock updates to eBay
Changing the order status via ShopWired's API
Changing the order status via ShopWired's API
When changing order status through ShopWired’s API, to inform eBay of the order status change:
- The
sendToEbayproperty on thev1/orders/ID/statusendpoint must be set totrue - A value must be set for the
ebayShippingCarrierandebayShipmentTrackingNumberproperties
Data imported from eBay orders
Data imported from eBay orders
When importing an order from eBay into ShopWired, the following information is supplied by eBay:
| eBay Order Information | ShopWired Order Field |
|---|---|
| eBay shipping address and name | ShopWired billing address and name |
| eBay shipping address and name | ShopWired shipping address and name |
| eBay buyer checkout message | ShopWired order comments |
| eBay total | ShopWired grand total |
| eBay shipping cost | ShopWired shipping total |
| eBay products sub total | ShopWired products sub total |
| eBay multi-leg shipping | Global Shipping Programme shipping rate (set to zero) |
| eBay product name, quantity purchased, price, and SKU | ShopWired product details (or variation) |
- If the order from eBay is detected as multi-leg shipping (i.e., the global shipping programme), ShopWired uses a delivery rate called
Global Shipping Programmeand sets the price as zero - Otherwise, a delivery rate for the order is created based on the information supplied by eBay
Importing orders from eBay and VAT
Importing orders from eBay and VAT
When ShopWired imports an order from eBay and your ShopWired account is VAT registered, ShopWired computes a VAT rate and amount for each product in the order based on the information about the product as created in ShopWired.
The VAT rate taken to calculate VAT for products and shipping is from the default VAT rate set in your ShopWired account. However, this can be overridden by any custom VAT rates set for the product, including if the product is set as zero-rated or VAT-exempt.
eBay product and shipping prices are received into ShopWired including VAT. The Net and VAT elements of the prices are calculated the same way as they are on ShopWired.
