Royal Mail Click & Drop

To use the Click & Drop app:

1. You'll need to have a Click & Drop account. You can create one here
2. You'll need to configure a weight for each product
3. You'll need to configure the Click & Drop app

To add your Click & Drop API key to ShopWired's Click & Drop app:

1. Log in to Click & Drop
2. Select dashboard from the menu and then integrate your online stores
   
3. Select add a new integration
   
4. Select the Click & Drop API button:
   
5. Select your settings, and then select save and connect
   
6. Once the integration has been created, click on its name in the integrations list
   
7. Select the clipboard icon next to the API key to copy the key to your computer's clipboard
8. Select update and connect
   
9. In ShopWired navigate to Apps > Installed > Manage > Click & Drop
10. Paste the API key into the Royal Mail Click & Drop API Key setting
    
11. Select save changes

If you have a Royal Mail OBA/business account, you can select the I have an OBA account setting.

Selecting the OBA option will enable you to select the Parcel option in the Package Size drop-down, allowing you to select this option for your delivery rates.

This setting also changes the validation process that the app performs (ensuring service code and package size combinations are valid). You should therefore always check with your Royal Mail account to ensure you are selecting valid combinations as these will cause Royal Mail's API to reject the order.

Orders are sent to Royal Mail's Click & Drop service with the postage service automatically applied. You can deselect the Send orders with post applied setting to apply postage manually.

Orders can be exported in one of two ways, either automatically or manually (through the app). In both cases, the app listens for changes to an order's status.

To export orders automatically to Click & Drop, select the Send orders automatically setting and select the order status an order should have for it to be exported.

To send orders manually to Click & Drop, select the Send orders manually setting and select the order status an order should have for it to appear in the Manual export section of the app.

When an order has been successfully exported to Click & Drop, the app can automatically change the status of the order. You can select what status you'd like orders to be given, e.g. dispatched, from the setting.

To automatically send an order status email to customers once an order has been exported to Click & Drop (for example a Preparing to dispatch email) select this setting.

Select this setting to send company details (taken from your ShopWired account) to Click & Drop when an order is exported.

Updates about shipments are sent by Royal Mail when one of the following services is used:

• Tracked 24
• Tracked 24 with signature
• Tracked 48
• Tracked 48 with signature

Select this setting to determine whether you or your customer will receive these email updates from Royal Mail.

Once a postage label has been purchased on the Click & Drop website, the Click & Drop app can:

• Automatically change the status of the corresponding order within your ShopWired account
• Add in the tracking information from Royal Mail into the tracking URL setting for the order
• Tracking URLs are only available for Signed For, Special Delivery and other similar services
• Send an order status email to the customer

The Click & Drop app checks for dispatch information every hour for a maximum of 2 weeks following an order's export to Click & Drop.

You can map each delivery rate in your ShopWired account to a corresponding Royal Mail service and package size in the delivery rates mapping section. For orders using a different service, e.g. DHL, you do not need to map the delivery rates.

For each delivery rate, select the Service and Package Size from the available setting.

To export orders automatically to Click & Drop, change the status of an order to the corresponding status selected for automatic export.

Once exported, orders take up to 2 minutes to export to Click & Drop and once exported will appear in your Click & Drop account where you can approve postage, pay for and then print the shipping label. Successfully exported orders appear in the Exported orders section.

If an order fails to export automatically it will appear in the Export errors section.

To export orders manually to Click & Drop, change the status of an order to the corresponding status selected for manual export.

Orders take up to 2 minutes to appear in the Manual export section once the order status has changed.

To export an order manually to Click & Drop:

1. Select apply postage
   
2. Create at least one package for the order (an order can be split across multiple packages if needed)
   • Use the Total weight setting to configure the weight of the package
   • Use the Package size setting to configure the size of the package you are sending (the list of available packages will be modified depending on the total weight)
   • Use the Service setting to select the service for the package
3. When shipping an order outside of the UK, you must select each product included in the package (Royal Mail uses this information for customs declarations

The app includes the 12 default service codes for delivery in the UK and 4 default service codes for international delivery.

To use alternative service codes (e.g. those provided through the OBA service):

1. Navigate to the Custom service codes section
   
2. Enter a Description for the service code (this is used for internal purposes only)
3. Enter the Service code provided by Royal Mail

Once created, custom service codes will be available for you to map to your delivery rates.

If an order fails to export to Click & Drop, it will be displayed in the Export errors section.

Orders can fail to export for a number of different reasons, for example, the shipping rate selected on the order was not mapped to a corresponding Royal Mail service.

When an order fails to export, you can fix the error (either with the order or with the app settings) and select retry export to try and export the order again. Alternatively, select move to manual export to export the order manually.

When shipping orders internationally, Royal Mail requires certain information about each product in the shipment to formulate a customs declaration:

• An HS Tariff Code
• A customs description
• An origin country

This information can be added for products either when creating or editing the product or when using the product import/export system.